Pricing that grows with your video collection.

Admins, members, and collaborators each use one user seat. People who submit videos as contributors do not need a seat. Your user-seat allowance applies across the workspace, not separately to each project.

Each successfully collected video file counts once, including each separately recorded answer in a video conversation. A submission containing several videos uses one collection unit per video. The count covers all projects in your workspace during the period shown in Commercials. Deleting a video does not reduce that period’s collection count. Unused monthly collection capacity does not roll over.

Your allowance resets at the start of the next collection period shown in Commercials. This may follow your subscription billing cycle or the calendar month under an existing agreement. Annual billing still includes a monthly collection allowance; it does not make the full year’s collection capacity available at once.

Videos collected measures the number of incoming videos during a monthly period. Storage measures the original files retained in your workspace. New standard plans measure storage in decimal GB: 1 GB equals 1,000,000,000 bytes. Storage accumulates and does not reset each month. Downloading or exporting a file does not free storage. Existing contracted storage allowances remain subject to their agreed terms.

Current storage keeps your videos available to view, process, and download, subject to your plan’s permissions. Cold storage is a planned, separate archive add-on for files you do not need immediately. Archived files would need retrieval before use. Self-service archiving and retrieval are not available yet. Contact us to discuss an archive requirement; retrieval pricing and timing must be confirmed before any archive service is agreed.

Included monthly credits renew each month, and unused included credits expire at the end of their credit period. Purchased credits do not expire. Credits pay for eligible processing services, such as transcription and branded video rendering. A credit balance does not by itself unlock a service that your plan does not include or extend your subscription coverage.

Eligible paid plans can purchase additional monthly collection capacity, storage, projects, user seats, or processing credits. Choose a higher total allowance in Commercials and review the additional price and term before paying. Collection capacity can be recurring or a one-cycle top-up where offered. Adding collection capacity does not automatically add storage, and adding storage does not increase the monthly collection allowance. Casual customers can choose a paid plan to increase their allowances. Contracted accounts may need a reviewed change.

Changing a plan does not itself delete your videos. A lower plan can reduce allowances and remove access to features, so review its limits before proceeding. If your usage is above the new allowance, additional collection or processing may be restricted. Use the plan-change options available in Commercials, or contact support when a change requires review. Check the confirmed effective date and terms before completing a downgrade or cancellation.

An existing legacy subscription keeps its agreed price while coverage continues, including continuous renewals. If paid coverage ends and you later restart, current pricing applies. Agreed custom allowances remain governed by your contract; purchasing an add-on does not replace those rights. Review any separate plan change before confirming it.

Displayed plan and add-on prices exclude tax. Applicable GST, VAT, or other taxes are added at checkout using your billing details and the applicable tax treatment. Review the tax and final total before paying. Where tax applies, it is shown separately on your invoice. Selecting a currency alone does not determine whether tax applies.

If you have a valid promotion code, enter it in the Stripe checkout when that option is available. Eligibility, the discount, and its duration are shown before payment. A discount reduces the price; it does not reduce the capacity or credits purchased.

Choose your currency when starting a subscription. Changing the currency selector in Commercials changes the prices you are viewing; it does not convert or change an existing subscription. Contact support to arrange a billing-currency change. Available billing currencies are USD, EUR, AUD, and GBP.

Workspace administrators can view available invoices in the Billing & invoices section of Commercials and use Manage my subscription to open Stripe’s secure billing portal. If your workspace has no connected Stripe billing account or is invoiced under a separate agreement, contact [email protected] for billing assistance.

Our standard contracts are in US Dollars, but we also accept payment in Pounds Sterling, Euros and Australian Dollars.

Yes. Casual includes 10 videos collected per month and 2 GB of video storage, with no credit card required. You can find it below the main plans.