Building brands is hard. But the most successful brands have a two-way conversation with their customers. Stakeholder engagement is replaced by the meaningful exchange of ideas. What customers want is to feel engaged in a brand. This could be live events, multichannel practical advice, or fun contests. Depending on the brand’s marketing strategy, user-generated video as part of an experiential marketing plan can lift your loyalty score — and revenue bottom line — by up to 10 percentage points.
But with the impact of a global Coronavirus pandemic halting traditional experiential marketing, brands are turning to participatory video to replace or enhance experiential marketing. It is easier than you may think, thanks to a slew of new online video marketing tools.
Often called collaborative video, participatory video is a content marketing strategy that has emerged in the COVID world. Allowing many customers to share video content simultaneously, is a great way to build brand awareness through social proof. Participatory video is considered to be among the most valuable form of social media content, as it demands the ultimate test of loyalty from brand advocates.
In experiential marketing, where brands invite an audience to interact with the business, using participatory video is a powerful way of building authentic branding material in the form of a two-way conversation. Through user-generated video the business can show its customers not just what the company thinks it offers, but what its customers think it offers.
The key to understanding participatory’s video’s role in a brand’s experiential marketing strategy is to understand the size of your brand’s evangelist community. Not everyone is a sharer.
In fact, over 90% of people never comment on Instagram feeds they follow. Fewer still contribute to Facebook groups they follow. Most people are, in the social media content jargon, ‘lurkers’.
Would you allow, for example, your video clips held on your phone or device, to be used in a TV commercial by your favourite brand? Would you share videos you shot at an event to be used in the post-event showreel? For many, the answer is no. But for the top 5% of a brand’s customers the answer is “hell yes!”.
Video testimonials are already established as the top of the marketing value chain. But as good as talking heads are, potential customers want to see products in action as well as hearing people talk about them. This is why participatory video is at the top of the experiential marketing strategy list. It turns lurkers into contributors.
Organisations with experiential marketing plans often know they are targeting just the brand’s evangelists, or super-fans. These are your most valuable customers—who enthusiastically recommend your brand simply because they enjoy it.
Typically those brands with a higher Net Promoter Score — the core benchmark for how likely a customer is to refer you to a friend — have more loyal customers. More loyal customers are more likely to share content on social media.
But they are also more likely to have videos of your product in action on their phones already, without having to be briefed. This can be turned into valuable footage for your marketing team as they source authentic video for promotions.
Participatory video was once just video conference calls. At the start of the pandemic, focus groups moved online and those events that weren’t cancelled went virtual. Virtual events have now ended up as massive television live broadcast productions, with prerecorded speeches interspersed with speakers with green screen virtual backgrounds.
But with video conferencing the result can be a little inauthentic. The best most delegates can do is raise a hand or move to a breakout session in a virtual room. The best a brand can leverage is through Zoom product placement.
Experiential marketing works best when it is genuinely collaborative. Depending on which sector you work in, effective participatory video can deliver more engaged customers, better-formulated policy, increased revenue or business innovation.
If you want to know more about engaging customers through video read our 5 tips for successful customer engagement through regular user-generated video.
As the world recovers from the COVID pandemic, business events are coming back to life. While it is unlikely to be business-as-usual for the events industry for years, live events are springing back to life in 2021. But while social distancing remains a recommendation in most jurisdictions and travel restrictions are still in place for others, live events will be augmented by virtual aspects.
Hybrid events pose a great opportunity for participatory video in the experiential marketing setting. All events need content and delegate-sourced video content is the best of all. Some virtual events companies using the Vloggi collaborative video platform have sourced participatory video components such as:
In the virtual acceptance speech project, each student recorded their acceptance speech at home and uploaded via their phone. The acceptance speeches contained data such as student name, subject and school that was automatically displayed as lower thirds and graphics on each grab. These were then compiled into subject compilation videos, with NESA able to create over 2 hours of pre-formatted video in under 30 minutes.
A similarly challenged hybrid event that used participatory video is the start-up world, where physical pitch nights were abandoned during the pandemic. The incubator Fishburners, which has campuses in Hangzhou, China and Sydney, Australia turned this challenge into an opportunity. Entrepreneurs got their pitch down to 15 seconds, recorded on their phone and uploaded them to the elevator pitch event microsite. These were combined into quick fire compilations. The investors judging said the efficiency of 15-second pitches was a great way to watch elevator pitches.
Letting your brand loyalists define their own vision of your brand is key to effective experiential marketing. Participatory video should not be the brand issuing a septic brief and getting professional videographers or influencers to shoot to a brief. That’s advertising.
Instead, content contests are an effective way to get to remote locations at a time when travel is hard and budgets for film shoots low.
When you have a vision of what you want to achieve, pick a video platform like Vloggi Studio that makes it easy to source, manage and produce video from your customers, colleagues or community
For large companies, adding a prize is important. But the biggest motivator is often ego. Coke, for example, offered entrants the opportunity for their footage to be used on national TV. Lucie Austin, Coca-Cola Australia’s marketing director, told Mumbrella: “Forget actors and actresses or models and celebrities, this summer our Coke ads are all about everyday Aussies. We want to give people a chance to give a shout out on national TV to anyone they think deserves one.”
Delegates at trade shows may not film the keynote speeches, that is the domain of professional event videographers. But the fun and games of the exhibition floor and the networking parties all have moments that are captured on video by delegates. You can use any video crowdsourcing platform to collect these easily and turn them into compelling and authentic video stories to share on social media platforms.
It is also to reflect the views of these fee-paying members in any presentation to the government or for internal communications. Many organisations have adopted experiential marketing techniques in their stakeholder engagement strategies during the COVID crisis.
Travel lends itself to user-generated video more than any other activity. When people travel they love taking video, plus the scenery, activities and great food
Community video is a powerful tool to tell your story and build awareness about an issue. It can be used for advocacy campaigns, community organizing,