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  • Features
    • Features overview
    • Video content ownership tools
    • Video messages
    • Video audition software
    • Video Contests
    • Video Questionnaires
  • Industries
    • Advocacy and non-profits
    • Content creators
    • Education
    • Internal communications
    • Content marketing
    • Events
    • Government
    • Travel & tourism
    • Weddings
  • Case studies
    • Dude Perfect Trick Shots
    • AVON Corporate Event Videos
    • Nick DiGiovanni Viewer Engagement
    • Hamilton Crowdsourced Music Video
    • MYOB Asynchronous Video Meetings
    • NESA Education Video Applications
    • AFTA Video Advocacy
    • SEIU Grassroots supporter videos
    • JAX Tyres Customer UGC Video
    • Pupsy Dog-friendly Video Listings
    • JUCY UGC Video Contest
    • ESM Facebook Group Videos
    • Fishburners Community Engagement
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Getting started - the core features of Vloggi

3
  • A short Vloggi glossary: understanding common video submission terms
  • How to collect, curate and combine user-generated videos at scale with Vloggi: An overview
  • Vloggi’s Enhanced Video Format: Enhancing Video Quality and Consistency

Configuring Vloggi for your your video submission project

7
  • Vloggi – creating your first video submission project
  • Which video template is best for my first Vloggi video submission project?
  • How to Use the Vloggi Video Template Builder (Dynamic, Static, and Visual Elements)
  • How to create a lookup table by uploading existing datasets of contributor information to Vloggi
  • How to Format a CSV Dataset for Use in Vloggi
  • Building for the Vloggi Integrations Marketplace
  • Accessing the Public Vloggi API for Advanced Users

Collecting video submissions from your contributors

11
  • How to write a successful landing page to maximize video submissions
  • Why you should add a welcome video to your video submission landing page
  • Collecting Additional Contributor Data for Video Overlays: Simplifying the Process
  • 8 Tips to higher response rates for your video submission project
  • A killer email marketing sequence script for video submission campaigns
  • Where do I share my video submission project upload link?
  • How to enable webcam responses to video questionnaires on Vloggi
  • Building a Video Questionnaire in Vloggi: Enhancing Engagement and Insight
  • Using Vloggi’s QR Codes to Collect Video Footage at Physical Events: A Comprehensive Guide
  • Embedding the Vloggi Video Submission Widget on Your Website
  • Do I need to incentivise my audience to contribute video submissions?

The commercial details of your Vloggi subscription

4
  • How to set up your account branding in Vloggi: adding your colors, fonts and logo
  • How do I update my billing details in Vloggi?
  • Upgrading Your Subscription in Vloggi: A Comprehensive Guide
  • Downloading an invoice from Vloggi or Payment Receipt after subscription

Clearances and re-use permissions of video submission

4
  • How to gain re-use permission and copyright on video submissions
  • Guide to reportage filming: Understanding the rules and regulations of public video submissions
  • Additional legal consideration: The avoidance of hate speech
  • Understanding IP Address Collection in Vloggi

Curating your video library with Vloggi

12
  • What is Vloggi templated video production?
  • Ways to manage your user-generated video library in Vloggi
  • How to delete videos from your Vloggi user-generated video library
  • How to download video submissions from my Vloggi library?
  • How do I make video compilations without editing software?
  • How to combine video clips together in Vloggi to create a compilation
  • Creating a master template in Vloggi to automate video creation from UGC
  • How to download video submissions in bulk as zipped folder on Vloggi
  • Inviting Collaborators to Vote on a Video Contest: A Collaborative Judging Process
  • How to pre-populate contributor data in Vloggi
  • Quick Help Guide: Downloading Raw Video Clips or Vertical Videos from Vloggi
  • Quick Help Guide: Resolving Known Vloggi Video Sound Issues with QuickTime Player
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How do I update my billing details in Vloggi?

< 1 min read

How to manage payment methods and invoices in Vloggi #

Vloggi uses the secure payment gateway, Stripe, to manage all transactions and subscriptions. Vloggi does not hold any credit card information; it is all processed and protected by Stripe.

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To amend payment details for Vloggi subscription #

  1. Click on the Manage my plan button in the bottom-left corner of the interface.
  2. Select the Billing tab in the Stripe subscription management platform.
  3. Follow the prompts to update your payment details or add a new payment method.

To view invoices for previous payments #

The Vloggi Customer Portal is a Stripe-hosted portal that allows our customers to manage their subscriptions and billing details themselves.

  1. Head to the Vloggi Customer Portal
  2. Enter your email address (must be the Vloggi account administrator)
  3. Follow the prompts in the email sent to you by Stripe to log-on
  4. You can edit all details and manage your account here
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Updated on 20 April 2024
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Table of Contents
  • How to manage payment methods and invoices in Vloggi
  • To amend payment details for Vloggi subscription
  • To view invoices for previous payments
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New Vloggi Oggi octopus Header logo
  • Features
    • Features overview
    • Video content ownership tools
    • Video messages
    • Video audition software
    • Video Contests
    • Video Questionnaires
  • Industries
    • Advocacy and non-profits
    • Content creators
    • Education
    • Internal communications
    • Content marketing
    • Events
    • Government
    • Travel & tourism
    • Weddings
  • Case studies
    • Dude Perfect Trick Shots
    • AVON Corporate Event Videos
    • Nick DiGiovanni Viewer Engagement
    • Hamilton Crowdsourced Music Video
    • MYOB Asynchronous Video Meetings
    • NESA Education Video Applications
    • AFTA Video Advocacy
    • SEIU Grassroots supporter videos
    • JAX Tyres Customer UGC Video
    • Pupsy Dog-friendly Video Listings
    • JUCY UGC Video Contest
    • ESM Facebook Group Videos
    • Fishburners Community Engagement
  • Pricing
  • About
    • Why user-generated video?
    • Investor information
    • About Justin Wastnage
  • Resources
    • Documentation
    • Getting started with Vloggi
    • Vloggi technology roadmap (public)
    • Features roadmap
    • Blog
    • Free eBooks
    • FAQs
    • User-generated video examples
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